Omni Adult Products

CHECKOUT METHODS - All methods use the SECURE Shopping Cart.

Make your selections and place them into your shopping cart. The Shopping Cart will go SECURE when you login to your account. You should see either a Solid Key or a Closed Lock in Mozilla, FireFox, Netscape and Internet Explorer, or some indication by your browser that the page is now secure. You will also see the beginning of the page address change from "http://" to "https://", the "s" indicating your presence on the Secure Server.

Your Credit Card is not charged until we ship your order.
We do perform a Temporary Authorization against your credit card account. Click here for more information about Temporary Authorizations.
Charges will appear as "JHB Enterprises" on your Credit Card statement.

If you are concerned about how we handle your personal information, please check our Privacy Statement for details.

Order by Credit Card Online: Orders here to be shipped ONLY to the Cardholder. You may check your order in the Customer Menu area.

Order by Credit Card Online to Different Address: Orders may be shipped to YOU at an alternate address. You may enter the alternate shipping address once you have logged in and chosen to checkout. Use this to have your order sent to YOU at your work address, etc. Be sure the email address and telephone numbers are correct as we may be required to contact you by your Credit Card issuer, or the shipper may need to contact you if they have difficulty finding the address. You may also need to contact your Credit Card issuer to inform them of the Secondary address. Your order may be delayed if you do not, as we are obligated to check for fraud by the Card Issuer. You may check your order in the Customer Menu area.

Money Order or Cashier's Check via Postal Mail: Order by this method to pay for your items by Money Order, Traveler's Cheque, or Cashier's Check. An email will be sent to you with our mailing address and the total amount to remit. Please print and return one copy with your payment. You may check your order in the Customer Menu area.

Fill out and Sign the Money Order and make Payable to: JHB Enterprises
Mail to the address presented in the email we will send you the next business day after your order is placed.

You may pay for your order by:

(a) Credit Card -
We accept Visa, MasterCard, American Express, and Discover/Novus credit cards. To avoid a possible processing delay, please be sure that any alternate "Ship To" address is registered with your Credit Card issuer.  Your order may be delayed or not approved if you do not perform this registration.

(b) Money Order or Cashier's Checks -
Follow the instructions above under "Checkout Methods".
Must be made payable to:  JHB Enterprises
These orders are processed upon receipt and generally ship within 2 to 5 days. We may send a partial shipment if any items are backordered beyond a reasonable time limit ( 5 days ).  We will contact you via email if this occurs for your instructions.
International Money Orders or Cashier's Checks may be delayed up to 8 days for bank clearance.
{ We suggest American Express money orders as the safest method if sending via mail. }

(c) Certified Personal Check - 
We do not accept personal checks. However, you may send us a bank-certified personal check. Please contact your bank on how to do this.
Follow the instructions for Money Orders above.
Please be sure to include your bank's phone number in order to verify your account.

(d) Wire Transfer of Funds - 
Please email us for the details on how this may be accomplished. This method may be especially useful to our International Customers who prefer to deal in cash and would like their order processed quickly. (International Mail can take up to 6 weeks to arrive here.) There is a $25.00 processing fee for this service that is imposed on us by our bank, and will be added to the total you will pay. Please be sure to inform us as to your country and the bank you will be transferring from.

Please see our Privacy Statement regarding how your personal information is handled and the options available to you. All transactions are processed on the Secure Shopping Cart.

There is a MINIMUM ORDER amount (before shipping) of $20.00 for all U.S. orders and $35.00 for All International orders. The Shopping Cart will NOT process orders below the minimum amounts. Please see the International Shipping Page for more information.

Our Business hours are Monday through Friday, 9 am to 5 pm Eastern Time. Orders received by 9 am Eastern time, Monday through Friday, are generally ready to ship within 2 to 5 business days, pending credit card approval and goods availability and delivery to us. In stock items will ship faster. When your order ships, your Customer Account will reflect the method and any tracking numbers. We do not include invoices, receipts, or packing lists with the order unless required by the carrier or requested by you.

We can ship by United Parcel Service, Federal Express, and U.S. Postal Service anywhere in the World that they offer service.

Videos can not be shipped to certain areas. Please review our Video No-Ship Zones for more details.

All orders are sent in plain, unmarked packages. There are never any indications as to the contents.

Shipping costs will vary according to the size, weight, value, insurance, and the method of shipment. Shipments outside the continental United States will cost more. Please see the International Order Instruction page for more detail.

If you would like shipment via a specific carrier, please indicate that in the "Special Instructions or Comments" space provided on the order form.

If paying by certified check, cashier's check, or money order, any excess freight/postage will be refunded either in your shipment, or by check within 14 days.

UPS and FedEx DO NOT deliver to P.O. Boxes. Only the U.S. Postal Service does.

Our Standard Shipping Method is UPS Ground. We may use USPS Priority Mail with Delivery Confirmation* (2 to 3 day average delivery, NOT Guaranteed) or FedEx Ground (up to 5-7 business days). We try to balance the speed at which your order will arrive against the cost of shipping. If you want your order sent via a specific method or carrier, please indicate that in the "Special Instructions or Comments" space provided on the order form.

* Delivery Confirmation from the US Postal Service IS NOT a "tracking number". It cannot tell you WHEN a package will be delivered, only that it HAS been delivered. Once Delivery Confirmation indicates a package has been delivered, neither Omni Adult Products or the Postal Service have any responsibility as to the security of the package. If Delivery Confirmation indicates a delivery occurred, and the package subsequently is discovered missing, you will need to contact your local Postmaster or the U.S. Postal Inspectors (Federal) for your delivery area. We also suggest that you contact local Law Enforcement if you suspect a theft has occurred.

If you require Overnight / Next Day shipping, please contact us by email, no later than Noon, Eastern time. Please indicate What Day and Time you need the order delivered. We will confirm if your items are available and ship either by UPS Next Day, USPS Express Mail, or by FedEx Overnight. We may use one of our distributors to ship directly to you.

Tracking: You can find the tracking information once your order has shipped by logging into your account and viewing the order details.

ADDRESS CORRECTION CHARGES

(a) the address you supplied when you ordered is incorrect

(b) you instruct delivery to be made to an alternate address

(c) you have moved and did not inform us before the package shipped

DELIVERY SIGNATURES

In certain instances, an Adult signature will be required upon delivery. Most of our shipments DO NOT require a signature to release the merchandise. You may instruct us to require a signature, but you must be explicit in that instruction. Please indicate this in the "Special Instructions or Comments" space provided on the order form.

If you need to cancel your order, you MUST send us an email and reference the order number in the Subject line, and the reason for cancellation.

Orders can be canceled anytime prior to shipping. After they are shipped, you may refuse the shipment at delivery time. However, you will be responsible for any and all freight charges and a 25% restocking charge. Please email us that you have refused the package so that we will be expecting it's return.

Orders canceled after we have ordered them from our suppliers (if not in our stock) will be subject to a 25% restocking charge, plus any and all costs to return the item(s) to the supplier.

Special Orders are not cancelable once placed.

Order Errors - Wrong Items:  We carefully review all orders before shipping. However, if you receive incorrect items in your order, and did not agree to a substitution, you must contact us within 7 days of delivery. All incorrect items must be returned unless otherwise agreed upon by us.

Dupicated Orders - Double Shipments:  Rarely an error occurs and our shippers may send you a duplicate of your order. If you receive a duplicate order, you must contact us within 7 days and arrange for the return of the package. All duplicated orders must be returned unless otherwise agreed upon by us.

You may also be instructed to refuse the order if we contact you ahead of the delivery time. We will contact you if we discover that a duplicated order shipment or an error in the order has occurred. These are easily handled by leaving a note at your delivery point* that you are refusing the delivery. A tracking number will be provided and we recommend you place that number on the note in the event that you are expecting more than one package that day.

You are not, under any circumstances, permitted to retain any items or shipments without payment. You must contact us within the timeframes outlined above and arrange for the return of the items or packages. If we discern that you have not complied as requested above, we will charge you for the items you received. If you dispose of or use the items, you agree you have purchased them. All returns must be in pristine condition in their original packaging with all items in resalable condition and absolutely untouched and unused. All returns are inspected and if any damage, use, or missing items are discovered, you agree that you have purchased the items and that you will pay for any and all the freight charges.

For order errors or duplications the return shipping charges are the responsibility of our shipper, not you. Generally we will issue a "pick-up/call tag" from the delivery service. However, we may request that you return the package to the shipper and we will fully refund your cost, limited to the actual shipping fees. A receipt from the return shipper is required and you may enclose that in or on the package. You may also scan and send the image of the receipt to us as an email attachment. Kindly contact us with any tracking information.

* Delivery Point - A mail box, front door of your residence, apartment office, PMB, mail room, or any place where you normally and routinely receive packages or mail deliveries.

All of the products sold on Omniadult.com are guaranteed against defects for 30 days from the date of the invoice, unless otherwise indicated, and subject to the following conditions:

Due to health regulations, items are not returnable unless defective.

Shipping charges are not refundable. We do not pay for postage on returns unless defective.

All returns require a Return Authorization. Any items returned without a valid Return Authorization will be refused, and you may be subject to additional return freight charges from the carrier. All returns are inspected upon receipt and are subject to our approval. All items authorized for return MUST arrive within 30 days from issuance of the Return Authorization.

Non-Defective Returns:  Contact us via email and reference your Order Number in the Subject Line. Please be specific as to the reason you would like to return the item. Upon review and approval we will issue a Return Authorization via email. All shipment costs are the purchasers responsibility. Items must be unopened and in 100% original and resalable condition. Damaged boxes or goods, or goods with parts or accessories missing, will not be accepted for credit, and will be returned to you at your expense. Once your returned items are received and approved, you may select replacement goods at equal or greater value. Any and All additional costs are the sole responsibility of the purchaser and must be paid before the replacements are shipped. If you choose not to exchange the goods, we will issue a refund minus shipment costs and a 25% restocking charge.

Defective Returns:  Claims for Defective items must be made within 10 days of receipt. No Exceptions. Contact us via email regarding the defective item and reference your Order Number in the Subject Line. We will issue a Return Authorization via email for the defective item, and you will be supplied with specific instructions at that time. Defective items will be replaced only with the identical item.

Videos - CD/DVD/Tape:  Videos are returnable only if defective. They will only be replaced with the identical title. If it is a tape, please leave the tape at the spot on the tape where you have found the defect.

Refused Shipments:  See the Order Cancellation section above.

Package Damaged in Transit:  If a package arrives in a obviously damaged condition, DO NOT open it. Please contact the carrier regarding the package condition. They will instruct you as to what to do, and may send an inspector to examine the package, or request you bring the package to them for inspection. For packages delivered by the Post Office, contact your local Post Office. For UPS shipments, call 1-800-742-5877. For FedEx shipments, call 1-800-463-3339. In all instances, please contact us with the damage information.

If you have any questions, please contact us at: service@omniadult.com